Eliminating Manual Privacy Processes at Anderson Healthcare

Like many small health systems, Anderson Healthcare faced significant challenges managing its privacy incidents and business associate agreements. Their processes were largely manual, leading to inefficient workflows and preventing more proactive, preventative measures.

When Ashley Brown, RHIA, became the Director of Compliance and Privacy at Anderson, she was already familiar with CompliancePro Solutions and the founder, Kelly McLendon. Having worked with the SaaS offering at her previous position at Missouri Delta, she advocated bringing the same capabilities to her new role for streamlining Anderson’s privacy and HIM processes.

She found the platform’s database capabilities essential for maintaining consistent and accessible documentation, especially given the challenges of a small staff and frequent internal transitions. The smooth implementation of CPS One at Anderson Healthcare resulted in quick, substantial improvements. The platform allowed for the centralization of privacy incident documentation and business associate agreements, making it easier to manage and retrieve documents.

The customizable features of the platform enabled Ashley to tailor it to the specific needs of Anderson Healthcare — adding new facilities and categories as required without delays. The transition also facilitated better reporting and analysis of privacy incidents, helping the organization identify trends and tailor education to address the most common issues.

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