Efficiency Boosts for the Privacy Program at North Kansas City Hospital

Karen Reynolds, MBA, RHIA, CHPS, is the hospital’s Director of Health Information Management and Privacy Officer. Prior to her arrival, CPS’s Privacy Incidents, Amendments, and Business Associate Tracking modules had replaced NKCH’s cumbersome and outdated file-sharing system to better manage privacy investigations and BA tracking.

Since implementation, Karen has seen the value and rewards CPS modules bring to her organization. "We can better navigate the privacy investigation process in a structured format consistent with OCR guidelines and required breach reporting," she explained. "The user-friendly tool makes following the complex privacy rules easier to manage."

Thanks to the program’s organizational features, Karen and her staff can manage and organize investigation documents in one place, connect with their analytics reporting tool, and interface with the electronic medical record. "The three systems work collectively to proactively identify, monitor, and investigate" privacy-related concerns.

Karen also points to the anonymous reporting capability as a culture lever: it gives staff a channel to raise concerns without exposure, which surfaces issues earlier and reinforces the message that compliance is everyone’s responsibility.

Privacy Incident Management · Requests for Amendments & Restrictions · Business Associate Tracking